Trained some of the world's most respected service cultures
Training designed for excellence
Four ways to raise service, culture, and leadership across your organization.
Gracious Hospitality & Service
Learn the importance of welcoming, engaging, and serving people. Understand what it takes to make every guest feel seen, heard, and appreciated.
Culture By Design
Learn the significance of designing, sustaining, and celebrating a culture where people want to stay. When people take pride in their organization's culture, it shows.
V.I.P. Leadership
Discover how values, intentionality, and purpose shape thoughtful leadership. Establish daily habits that make it visible to your team.
Custom Programs
Design a custom program to meet the unique needs and goals of your organization.
Holly Hoffman
Trainer · Speaker · Founder
As a former leader with The Walt Disney Company, Holly has been honored to serve thousands of Guests as well as hire, train, and mentor thousands of Cast Members for 25 years. During those years, she became an expert in Quality Service, Leadership Excellence, and Employee Engagement.
She carried her Disney excellence with her when she became a leader at Orlando Health and Children's Hospital of Philadelphia (CHOP), caring for patients and families, as well as the pathologists and laboratorians caring for critical patients at CHOP and around the world.
As a Sr. Facilitator for Disney Institute, Holly created content and trained domestic and international leaders as well as front-line employees of educational institutions and corporate organizations of all sizes including healthcare, hospitality, sports, airlines, automotive, entertainment, restaurant, and financial institutions.
Holly has also facilitated a variety of guest service, leadership, business excellence, and employee engagement courses sponsored by various community and business organizations across North America and Asia.
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