It is Personal

Every interaction creates a ripple - one moment of kindness, respect, or care can spread far beyond the initial exchange. Mastering the art of personal connection isn't just a nice-to-have; it's a powerful tool that can transform your culture, elevate your brand, and deepen trust inside and outside your organization.

Speaker, author, and former Disney cast member for 25 years, Holly Hoffman brings firsthand experience from one of the world's most iconic service cultures. With her engaging style and actionable insights, Holly helps organizations build stronger employee engagement and deliver exceptional guest experiences - where every interaction is personal.

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Holly Hoffman
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Professional Development Training

Transform your organization with training from former Disney leader Holly Hoffman

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Gracious Hospitality & Service

Learn the importance of welcoming and serving people.

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Culture By Design

Learn the significance of designing and maintaining a culture to be proud of.

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Thoughtful Leadership

Discover the elements that define true leadership.

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Custom Programs

Design a custom program to meet the unique needs and goals of your organization.

About Us

Holly Hoffman

As a former leader with The Walt Disney Company, Holly has been honored to serve thousands of Guests as well as hire, train, and lead thousands of Cast Members for 25 years. During those years, she became an expert in Quality Service, Leadership Excellence, and Employee Engagement.

She carried her Disney excellence with her when she became a leader at Orlando Health and Children's Hospital of Philadelphia (CHOP), caring for patients and families, as well as the pathologists and laboratorians caring for critical patients at CHOP and around the world.

As a Sr. Facilitator for Disney Institute, Holly created content and trained domestic and international leaders as well as front-line employees of educational institutions and corporate organizations of all sizes including healthcare, sports, airlines, automotive, entertainment, restaurant, and financial institutions.

Holly has also facilitated a variety of guest service, leadership, business excellence, and employee engagement courses sponsored by various community and business organizations across North America and Asia.

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Holly Hoffman